Refund policy

We want you to have a great experience with your order. Because our products are made to order, our return policy follows strict production guidelines. Please review the details below:

Damaged, Defective, or Misprinted Items
If your item arrives misprinted, damaged, or defective, please submit a claim within 30 days of receiving your order. Once approved, we will cover the cost of a replacement or refund.

Lost in Transit
If your order is lost during shipping, claims must be submitted within 30 days of the estimated delivery date. If the carrier confirms the package is lost within this timeframe, we will cover the cost of reprinting and reshipping your order.

Incorrect or Insufficient Address
If an incorrect or incomplete address is provided at checkout, the shipment may be returned to our facility. Once we receive the updated address, reshipment costs will be the responsibility of the customer.

Unclaimed Shipments
Orders that go unclaimed and are returned to our facility will require additional payment for reshipping.

Returns & Exchanges (Buyer’s Remorse)
Because all items are made to order, we do not offer refunds or exchanges for buyer’s remorse, incorrect sizing, or change of mind.

You can always contact us for any return question at support@nauticalboatclub.com.